Pricing & Payment FAQ

Is Keepthescore Free?

Yes! Basic features are completely free.

Paid subscriptions unlock:

• Remove branding - Hide the "Made with Keepthescore.com" watermark for a clean, professional look
• Custom colors & logos - Customize colors and upload logos to match your teams
• Increased board limits - Create more boards simultaneously

See full details on our pricing page.

Accessing Payment Receipts

To view and download your payment receipts:

1. Click Account at the top right of any page
2. Select Account Settings from the dropdown menu
3. Scroll to the Order History section

If you have made any payments, you'll see a complete list of all your past transactions.

Click the View Receipt button next to any payment to open the receipt in a new tab, where you can view, print, or save it for your records.

Note: Some older receipts from previous payment systems may no longer be available for download.

Let Someone Else Pay for Your Plan

If someone else holds the budget — your company, a client, a school office, or a sponsor — you don't need to hand over your login or ask them to create an account.

You do need an account of your own, and you need to be logged in to it, because the paid plan is added to the account that creates the link:

1. Click Account at the top right, then Account Settings
2. Open the Plan & billing tab
3. Under Need someone else to pay?, pick the plan and billing period
4. Click Create payment link and send the link to the person paying

They pay by card without creating an account, and the paid plan is added to your account the moment the payment goes through. Payment links expire after 30 days; you can always create a fresh one.

Paying by Purchase Order or Invoice

We work with schools, districts and other organizations to make purchasing simple. Get a formal PDF quote, submit a purchase order (PO), and pay by invoice or bank transfer. There is no minimum order value.

Buying for a colleague? Email us their account address and we will arrange the quote. You don't need your own account to handle the purchase or pay the invoice.

Our payment processor Paddle is the merchant of record and the legal seller for every purchase. Your organization buys from Paddle.com Inc., and the invoice comes from them.

Step by step

1. Sign in to the account the plan is for. The paid plan is added to the account that requests the quote, so whoever will run the boards should request it. No account yet? Create one first.
2. Request a quote on the quote page. Choose the plan, and tick We are tax exempt if you are. Fill in the full billing address, which the invoice uses too, and add your PO number if you already have one. The quote PDF arrives by email straight away, with Paddle's W-9 attached.
3. Register Paddle.com Inc. as the supplier, not us, in your purchasing system and in any state supplier portal. If you register us, the invoice from Paddle matches nothing in your system and the payment stalls.
4. Reply to the quote email once your PO is raised. Tell us the email address the invoice should go to, and your PO number if it is not on the quote. If you need the exact total including sales tax before you raise the PO, ask in your reply and we will send it.
5. Paddle emails you the invoice. It shows your PO number, its due date and any sales tax your state charges. The paid plan switches on for the account as soon as the invoice is sent, so nobody has to wait for the payment. Until the invoice is paid, the plan stays on until the invoice's due date, normally 30 days after it is sent.
6. Pay the invoice in full by the due date, by card or bank transfer. Whoever pays does not need an account. Once the payment arrives, the plan runs for the full term. If the invoice is still unpaid on its due date, the plan pauses until the payment arrives.
7. Tax exempt and charged tax? Claim it back. After paying, go to paddle.net and request a refund of the sales tax with your exemption certificate.

Sales tax

Our plans are invoiced as software as a service (SaaS). Several US states do not tax SaaS, and an invoice to those states carries no sales tax at all. If your state does tax it, the tax is added based on your billing address.

Tax exempt organizations: pay first, then reclaim the tax

This only matters if your invoice includes sales tax. Paying first is the fastest route, and the one we recommend. Raise the PO for the invoice total including tax, pay it, and claim the tax back from Paddle at paddle.net. Your plan is active from the day the invoice is sent, and the refund goes straight from Paddle to you.

An invoice without tax is possible, but only if your rules do not allow you to pay sales tax at all. It takes much longer and needs several rounds of emails between you, us and Paddle's tax team. Paddle can also refuse it before purchase, and then you pay with tax anyway. If you have no other option, tell us before we create the invoice. Your exemption certificate must name Paddle.com Inc., 3811 Ditmars Blvd #1071, Astoria, NY 11105 as the seller and be signed within the last year.

Renewal

An annual plan renews by invoice. Paddle emails a new invoice each year, and nothing is charged automatically. If you do not want to renew, cancel the subscription under Account Settings → Plan & billing before the renewal date. One-time plans do not renew.

Supplier and tax forms

What you need	Where to get it
W-9	Download Paddle's W-9, also attached to every quote
W-8BEN-E and other tax forms	sellers@paddle.com
Bank account verification	procurement@paddle.com
Sales tax refund for tax exempt organizations	paddle.net, after paying

Canceling Your Subscription

1. Click Account (top right)
2. Select Account Settings
3. Click Cancel your subscription

Note: You'll keep access to paid features until the end of your billing period.